Who may report
A privately verified business representative with a direct, legitimate connection to the order. We check business identity and authority to report. Public confidentiality does not mean anonymity to the operator, or immunity from a lawful disclosure requirement.
What belongs in a report
A structured account of an order-identity concern: relevant identifiers, dates, observed discrepancies, steps taken to verify the order, and evidence supporting each factual statement. Reporters must separate what they observed from what they suspect. Ordinary late payment, a commercial disagreement or a rumour is not sufficient evidence of impersonation.
No protected-characteristic information, speculation about a person’s background, unrelated personal data or unnecessary identity documents. Evidence must be lawfully obtained and limited to what the review requires. We will provide an approved secure submission route before collecting it.
Review before matching
- Verify the reporting business and its representative.
- Check evidence provenance, dates, relevance and whether the named company is being impersonated.
- Corroborate material claims where possible. Request clarification or reject unsupported submissions.
- Check duplicates, shared addresses, recycled phone numbers and other innocent explanations.
- Record the reviewer, reasoning, review date, permitted audience and expiry. Pending or disputed indicators do not contribute to match counts.
An approved report is a reviewed risk indicator, not a determination that a crime occurred. Moderation is separate from any commercial relationship. Payment will not buy inclusion, a favourable result or removal of accurate information.
Who can see what
Public pages show objective, sourced information. In the proposed member service, appropriately authorised members will submit an identifier and see limited exact-match counts. Raw evidence, reporter identities, private contact data, full delivery addresses and moderation notes remain restricted to the operator and any specifically authorised reviewers. They will not be published in a browseable directory.
Corrections, appeals and withdrawal
Anyone can use corrections and appeals without an account or payment. Give the page, organisation or reference, not sensitive evidence. Branden will acknowledge the concern, arrange proportionate verification, record the challenge and review the source. Where accuracy is credibly disputed, the affected finding will be restricted while checked. We will explain the outcome and accept further evidence or a request for reconsideration. As a sole operator, we cannot promise an independent internal appeal panel.
Data-protection rights requests are normally handled within one month, subject to applicable exceptions and permitted extensions. You may complain to the ICO. Reporters must notify us of errors, resolved misunderstandings and withdrawn allegations.
Before real incident intake opens
We must document the lawful basis, any applicable criminal-offence data condition, a data protection impact assessment, sharing agreements, retention periods and member access controls. We must provide the relevant privacy information and operate correction and restriction procedures. Public enquiries and company-profile submissions are not repurposed as incident reports.
See our privacy notice and intelligence standards.